An online receipt or packing receipt dated within 30 days is required for ALL items that are eligible for return or exchange. Please read our policy carefully, different items have different return policies. For any questions, do not hesitate to call us at (909) 338-2904 to confirm the return policy for the item you wish to purchase, before you purchase it. Once you have completed a purchase with us, our Return Policies are in force.
Any items eligible for return must be new, unused and contain all original product packaging and accessories. If returns are not received in this condition, they will not be accepted. ALWAYS call us at (909) 338-2904 prior to attempting to return a product. My Favorite Things is in no way responsible for items lost or damaged during shipping. The customer is strongly advised to insure their returns.
Most items on MyFavoriteThings.tv can be returned to the My Favorite Things store or via shipping. MyFavoriteThings.tv does carry a select assortment of web exclusive items that can only be returned via shipping. MyFavoriteThings.tv items can be returned by shipping with the original packing slip. The customer is responsible for all shipping charges. CALL US FIRST (909) 338-2904.
My Favorite Things is in no way responsible for items lost or damaged during shipping. The customer is strongly advised to insure their returns.
NOTE: Any purchases made via affiliate sites (when you purchase from another web site that we link to) are subject solely to the Return Policies of those sites upon which you completed your purchase. My Favorite Things has no control over the Return Policies of other stores and businesses.
In some cases merchandise must be returned to addresses other than the ones listed below, to avoid additional charges, please call before attempting to return merchandise. Any additional costs required to ship a return to the distributor are the responsibility of the customer. (909) 338-2904.
PLEASE NOTE: This is A Real-Time E-Commerce Web Site
All purchases made through this web site directly, or via this web site by phone are real time e-commerce purchases. As is standard with other e-commerce web sites, orders are put into production ONLY after the purchaser’s credit card has been successfully charged for the amount of the order. If there is a problem with the card, the purchaser will be notified. At the time the order is placed, before any items are placed into production or packaging, the purchaser’s credit card is charged. All orders cancelled by client prior to shipping are subject to a cancellation fee of 3% of their total purchase, (including any taxes).
Some items cannot be returned if opened, including music and collectibles. Most items are subject to a 25% restocking fee. All antique reproductions are subject to a 30% restocking fee. All electric fireplace logs are subject to a 20% restocking fee. Refunds are issued upon receipt of merchandise in brand new condition, minus restocking fee and shipping. Other restrictions may apply. ALWAYS call us prior to attempting to return a product.
Holiday and seasonal merchandise on clearance at time of return will be refunded at the clearance price.
Electric Fireplaces, Fireplace Accessories and Electric Logs – Within 30 days of receipt of your shipment you may return your order. You must return products in original packaging with all product information and instructions. If product could not be re-packaged and re-sold, it will not be accepted. We will issue a full refund for the price of any item you return that meets these conditions, less the 20% restocking fee and any shipping charges. Returned goods should be shipped prepaid to the shipping address we specify to you at the time of return. We can only refund shipping costs if the return is a result of our error. We will also need the reason for return. ANY orders cancelled prior to them being shipped out by us will be subject to a 3% refund fee.
Fireplace, Fireplace Accessory and Logs Return Procedure -
Contact our Consumer Care department at (909) 338-2904 or e-mail us prior to return. You will be given a Return Merchandise Authorization (RMA) number, which must accompany the item(s) being returned. All products being returned to our warehouse must be authorized and reference an RMA# on the return packing list. We reserve the right to refuse any return that has not been authorized. The customer is responsible for return shipping. UPS or U.S. Post Office Insured Mail is advised. Please allow 2 weeks after delivery of your return for refunds or exchanges to be processed.
Waterfalls - Check the condition of your waterfall BEFORE you sign the waiver/release with the shipping company. Prior to accepting your waterfall delivery, you must check the waterfall and sign off with the delivery company that the waterfall was received undamaged. If you sign this waiver with the shipping company, and the waterfall was damaged by them, we have no recourse and you will be left to work out your grievance directly with the shipping company. Damaged waterfalls must be reported immediately, within 2 days of receiving the item. Any waterfalls arriving damaged, and refused for that reason, will be shipped back at manufacturer’s expense and replaced at manufacturer’s expense. Document the damage with photos, signed statements by shipper, etc.. If you wish to return your waterfall/s for ANY other reason, you must call us first to see what the return policy of the particular manufacturer of your waterfall is. BlueWorld’s (BW) current policy is not to accept returns due to buyer’s remorse. However, this policy MAY be waived by BluWorld within the first 14 days of receiving your waterfall. If a manufacturer allows a return for ANY other reason except damage during shipping, your waterfall return will be subject to specific packing and shipping requirements and a restocking fee that will vary by manufacturer. Client is responsible to pay all return shipping and restocking fees. If waterfall arrives at manufacturer damaged, client is liable to pay for waterfall in full. Insuring return package is recommended. Always call and speak with us prior to initiating any return (909) 338-2904.
Return Merchandise Authorization Process – Prior to returning any product to one of our waterfall manufacturers, a Return Merchandise Authorization (RMA) number must be issued by the waterfall manufacturer with the number notated clearly on the packaging. All unauthorized returns will be refused and sent back to the shipper at their expense. The three primary reason codes for an RMA are: Freight Damage,
Manufacturer’s Defect, and Buyers Remorse. Full credit may only be applied if the Merchandise is determined to be due to manufacturer’s defect or freight damage when shipped to the purchaser. All returns must be returned in the original packaging. Failure to comply with these requirements will nullify the purchaser’s right to return the product.
All other returns or exchanges — including those without receipt — will be handled on a case-by-case basis.
Merchandise that has been worn, used or altered will not be accepted for return or exchange.
Jewelry – Damaged/defective merchandise must be received before a replacement item will be shipped. Up to 90 days after purchase, we will repair or replace your defective merchandise.
If returning fine jewelry, please insure and ship/mail your package.
Gift Certificates – cannot be returned.
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